At Money Bear Clothing, we strive to ensure our customers are satisfied with their purchases. If for any reason you are not completely satisfied, we are here to help.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Timeframe: You have [insert number of days, e.g., 14 days] from the date of purchase to initiate a return.
- Non-Returnable Items: Certain items are non-returnable, such as [insert details, e.g., sale items, gift cards, personal care products, etc.].
2. Refunds
- Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert timeframe, e.g., 7-10 business days].
- Partial Refunds: In some cases, only partial refunds are granted (e.g., items that are damaged or missing parts for reasons not due to our error).
3. Exchanges
- If you need to exchange an item for the same product, please send us an email at Bbeco2021@gmail.com with the details of your request. Once your exchange is approved, send your item to: [insert return address].
4. Shipping
- Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Lost or Damaged Returns: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at Bbeco2021@gmail.com.
6. Sale Items
- Only regular-priced items may be refunded. Sale items are non-refundable.
7. Contact Information If you have any questions about our refund policy, please contact us:
- Email: Bbeco2021@gmail.com
- Phone: (267) 678-8193